Jeeto Paisa Privacy Policy — How We Handle Your Data

1Introduction

Jeeto Paisa operates an online gaming platform designed for Pakistani players, providing access to live casino games, sports betting markets, slots, and related entertainment. As part of providing this service, we collect and process certain personal information about the people who use our platform.

This Privacy Policy applies to all information collected through the Jeeto Paisa website and mobile application. It covers data collected during account registration, account usage, financial transactions, customer support interactions, and general browsing of the platform.

We are committed to handling your personal data responsibly, transparently, and in line with fair information practices. This policy is designed to give you a complete and honest picture of what happens to your data from the moment you interact with Jeeto Paisa.

This Privacy Policy should be read alongside our Terms and Conditions, which set out the broader rules governing your use of the platform, and our Responsible Gaming policy.

2Information We Collect

We collect two broad categories of information: information you provide to us directly, and information collected automatically as you use the platform.

Information you provide directly:

• Registration data: Full name, date of birth, mobile number, email address, and any other details submitted during the account creation process.
• Identity verification documents: Where KYC (Know Your Customer) is required, we may request copies of a CNIC, passport, or other government-issued ID, along with proof of address.
• Payment information: Details related to deposits and withdrawals, including mobile wallet references (JazzCash, Easypaisa), bank account or IBAN information, and transaction references. We do not store full card numbers on our servers.
• Communications: Any messages, queries, or complaints submitted to our customer support team via chat, email, or any other channel.
• Voluntary information: Preferences or details you share while using your account, such as favourite sports or game categories.

Information collected automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information.
• Usage data: Pages visited, games played, betting activity, session duration, click patterns, and navigation paths within the platform.
• Cookies and similar technologies: Small files stored on your device that help us recognise you, remember your preferences, and understand how you interact with the platform. See Section 7 for full details.
• Location data: General location information derived from your IP address. We do not collect precise GPS location unless explicitly enabled on your device.

3How We Use Your Data

The information we collect is used for specific, defined purposes. We do not use your data in ways that go beyond what is described here without notifying you first.

4Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Much of the processing we carry out is necessary to deliver the service you signed up for — processing your deposits, managing your account, and enabling you to play games and place bets all require us to handle your data as part of delivering that service.
• Legitimate interests: Some processing — such as fraud detection, platform security, and improving our service — is carried out because it is in our legitimate interest to operate a safe and reliable platform for all users.
• Legal obligation: Where we are required to verify identity, retain transaction records, or cooperate with lawful requests, processing is necessary to comply with applicable legal obligations.
• Consent: Where we send marketing communications or use non-essential cookies, we rely on your consent. You can withdraw consent at any time by contacting our support team or adjusting your cookie preferences.

5Sharing Your Information

Jeeto Paisa does not sell your personal data to third parties. We do not share your information with advertisers, data brokers, or any external parties for commercial gain. Your data is only shared in the limited circumstances described below.

• Payment processors: To process deposits and withdrawals in PKR, we share relevant transaction data with payment service providers such as JazzCash, Easypaisa, Raast, and banking partners. These providers receive only the information necessary to complete the transaction.
• Identity verification services: Where KYC verification is required, we work with trusted identity verification partners who process your submitted documents for the purpose of confirming your identity. These partners are bound by strict data handling obligations.
• Fraud prevention and security providers: We use third-party tools to help detect and prevent fraudulent activity on the platform. These providers process limited data for the sole purpose of supporting platform security.
• Game and technology providers: The games and sports betting markets available on Jeeto Paisa are powered by third-party software providers. These providers may receive session and gameplay data necessary to deliver the game experience.
• Legal and regulatory requirements: If required by law, court order, or a lawful authority, we may disclose information as necessary to comply with that obligation.

6Payment Data

All financial transactions on Jeeto Paisa — deposits and withdrawals in PKR — are processed through secure payment channels. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, or card, your payment details are handled with the following protections in place:

• Full card numbers are never stored on Jeeto Paisa servers. Card payments are processed directly through PCI-DSS compliant payment gateways.
• Mobile wallet transactions via JazzCash and Easypaisa are processed through the respective provider's secure APIs. We retain transaction reference numbers and amounts for account management purposes but do not store your mobile wallet PIN or full account credentials.
• Bank account details provided for withdrawal purposes are stored in encrypted form and used exclusively for the purpose of processing your withdrawal to the account you have nominated.
• Transaction history — including deposit and withdrawal amounts, dates, and methods — is retained as part of your account record for account management, dispute resolution, and regulatory purposes.

7Cookies and Tracking Technologies

Jeeto Paisa uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file placed on your device when you visit the platform. Cookies do not contain viruses and cannot access other files on your device.

We use the following categories of cookies:

• Essential cookies: These are required for the platform to function. They enable features like staying logged in, maintaining your session, and remembering your preferences during a visit. These cookies cannot be disabled without breaking the platform.
• Analytics cookies: These help us understand how players use the platform — which pages are visited most, where users tend to drop off, and how different features are being used. This data is aggregated and anonymised.
• Functional cookies: These remember your preferences — such as language or display settings — so you do not have to set them again on each visit.
• Marketing cookies: Where you have consented, these may be used to deliver relevant promotional content within the platform. We do not use third-party advertising networks that track you across other websites.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the platform. For marketing and analytics cookies, you can opt out at any time by contacting our support team.

8Data Security

Protecting your personal data is something we take seriously at every level of the platform. We apply a range of technical and organisational measures to safeguard your information against unauthorised access, loss, misuse, or disclosure.

• Encryption: All data transmitted between your device and Jeeto Paisa is encrypted using TLS (Transport Layer Security). Sensitive stored data, including payment details and identity documents, is encrypted at rest.
• Access controls: Access to personal data within Jeeto Paisa is restricted to staff and systems that have a legitimate operational need. Access is logged and audited regularly.
• Account security: Your account is protected by a password that only you should know. We strongly recommend using a strong, unique password and not sharing your login credentials with anyone.
• Fraud monitoring: Automated systems monitor account activity for patterns that may indicate unauthorised access, fraud, or unusual behaviour, and trigger alerts for manual review where appropriate.

Despite these measures, no digital platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected users in a timely manner and take immediate steps to contain and remediate the issue.

9Data Retention

We retain your personal data for as long as your account is active and for a period after account closure as required for legal, regulatory, and operational purposes. The specific retention periods that apply are:

• Account data: Retained for the lifetime of your account and for a minimum period after account closure in line with applicable record-keeping obligations.
• Transaction records: Financial transaction data is retained for the period required by applicable financial regulations, which is typically a minimum of five years.
• Identity verification documents: KYC documents are retained for the legally required period from the date they are verified.
• Support interactions: Records of customer support communications are retained for a period sufficient to handle any follow-up queries or disputes related to those interactions.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual user.

Once the applicable retention period expires, personal data is deleted or anonymised in a secure and irreversible manner. If you request deletion of your account and data, we will action that request subject to any overriding retention obligations we are legally required to fulfil.

10Your Rights Over Your Data

You have a number of rights in relation to the personal data Jeeto Paisa holds about you. These rights can be exercised at any time by contacting our customer support team with your request.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear and readable format within a reasonable timeframe.
• Right to correction: If any of the information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data — like your registered mobile number — you can update this directly through your account settings.
• Right to deletion: You can request that we delete your personal data. We will action this request where there is no overriding legal obligation requiring us to retain it. Note that deletion of account data will result in the closure of your account.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of any processing carried out before the withdrawal.
• Right to object: You can object to processing based on legitimate interests where you feel that your individual circumstances give grounds for doing so.

11Minors and Privacy

Jeeto Paisa is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 18. Registration requires users to confirm that they are 18 years of age or older, and we may request proof of age at any stage during account use.

If we become aware that a minor has registered on the platform or that personal data of a minor has been collected without appropriate consent, we will immediately close the relevant account, delete associated data, and reverse any transactions where possible.

If you are a parent or guardian and believe your child has created an account on Jeeto Paisa, please contact our support team immediately. We will investigate and act on any credible report of underage registration without delay.

12Changes to This Privacy Policy

Jeeto Paisa may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable legal requirements. When material changes are made, the updated policy will be published on this page with a revised effective date, and active users will be notified through in-platform messaging or by email where contact details are available.

We encourage you to review this Privacy Policy periodically so that you are always aware of how your information is being handled. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms.

If you disagree with any changes to this policy, you should stop using the platform and contact our support team to request account closure and data deletion as appropriate.

13Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, please reach out to our team. We are available around the clock and take privacy queries seriously.

You can also visit our FAQ page for answers to common questions about account data, security, and how the platform works. For questions specifically about your account transactions or payments, the Deposit and Withdrawal pages contain relevant information as well.